Frequently Asked Questions

Thank you for visiting our website. Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact page.

1. Are your channels available online through this website or elsewhere?
2. I would really like to work for the BBC - how do I find out about employment opportunities? Can I send you my C.V.?
3. Can you explain your repeat pattern?
4. What is the reason for including older programmes in the schedule?
5. Why do we see the same trailers again and again?
6. Can I obtain a DVD of a programme for educational or training purposes?
7. I am experiencing problems watching the channels – what can I do?
8. How can I submit a programme/TV format to BBC Worldwide?
9. How do I get permission to use a clip from a BBC programme?
10. Why can’t I watch programme clips on the bbc.co.uk website?

Answers

1. Are your channels available online through this website or elsewhere?

   Our international channels are not currently available online, but there are many clips available to view on this website, as well as games and other exciting features.

2. I would really like to work for the BBC - how do I find out about employment opportunities? Can I send you my C.V.?

   Please don't send your C.V. to us! We at BBC Worldwide Channels can't help with enquiries about working at the BBC. When there are vacancies they are advertised in the most relevant newspapers and on the BBC's main website. For general information, advice and the latest vacancies, please visit www.bbc.co.uk/careers.

3. Can you explain your repeat pattern?

   Like all commercial channels in a multi-channel environment our channels will normally repeat programmes at a different time of the day and/or at weekends. This allows for people coming to the channel at different times of the day to still see a selection of our great programmes, or to catch up on shows that they might have missed. We schedule the first run of programmes at key times, usually in the evenings. We have made a considerable investment in programming for our channels, there are thousands of hours of fresh content planned in the first year alone. Even with all those hours it is necessary to run series more than once. As the channels grow, we hope to bring an even higher percentage of new material every month.

4. What is the reason for including older programmes in the schedule?

   For the majority of our viewers, this is the first chance to see these programmes, and often the only way to view them. However, it is likely that British people currently overseas will have already seen some of our programmes - but there is also plenty of fresh and recent programming on the channel.

5. Why do we see the same trailers again and again?

   Our aim is to bring you the best programmes possible and we’re keen for viewers who come into the channel at different times of the day and night to know what we have available for them. Research also indicates that viewers need to see a trailer a number of times before they register with them. We work with audience feedback to identify key programmes that we think audiences would like and are careful not to over produce trailers in order to maximise what we spend on programming for the channels. That said, we do air a number of trailers to showcase the breadth of our output, so you should be seeing new things coming up, as well as trailers you’ve seen before.

6. Can I obtain a DVD of a programme for educational or training purposes?

   Possibly, it depends on many things, including copyright restrictions, but it is sometimes possible to arrange for legitimate educational establishments to obtain a copy. For more information, please refer to the BBC Active website http://www.bbcactive.com

7. I am experiencing problems watching the channels – what can I do?

   If you are experiencing technical problems with any of our channel/s, please contact your operator first. If they are unable to help, please get in touch with us. In order to investigate the problem for you fully, we will need details of the dates and times at which the problem occurred, the name of the programme if possible, and the channel and country in which you are watching. If you can also tell us through which operator you receive the channel/s, this would be really helpful.

8. How can I submit a programme/TV format to BBC Worldwide?

   BBC Worldwide works with the BBC and independent producers to develop commercial opportunities from their programmes and TV formats. We regret we are unable to consider or comment on unsolicited programme ideas.

   If you wish to pitch your idea to the BBC please visit the BBC Commissioning website

   If you wish to contact an independent production company with your idea you could contact PACT, the industry association, for a list of companies to approach.

9. How do I get permission to use a clip from a BBC programme?

   For further details please refer to the BBC Motion Gallery

10. Why can’t I watch programme clips on the bbc.co.uk website?

    Much of the content on the bbc.co.uk website is aimed at UK users, so we negotiate rights to include video, audio, images and other types of content for the UK only. World rights are much more expensive, but we are hoping to make more audio and visual content available to our international audiences.