Tim in Singapore
Hey, what happened? Was the programme's editor on drugs? As transmitted to Singapore on 10 January, the episode on Earthquakes had a soundtrack completely out of sync with the pictures. Not just half a second or so, but five or ten minutes. So we had (say) a commentary on Alaska with pictures of Mexico, commentary on Mount St Helens with the pictures coming several minutes later, to accompany a commentary on San Francisco - you get the general idea. Does nobody monitor your stuff as transmitted?
Thank you for your message to BBC Worldwide Channels in Asia.
We sincerely apologise that a technical issue meant that the commentary for this programme was out of sync with the pictures and we do appreciate the frustration this must have caused. Once we were made aware of this issue we investigated the problem to work to ensure that future transmissions of this programme are broadcast without any technical issues.
Once again we are sorry that this spoilt your enjoyment of this programme and we would like to thank you for taking the time and trouble to contact us.