Message of 28th October 2013
The Restaurant: Here we go again, can you please take this programme and stick it in the trash can as we have watched it so many times. Why are we subjected to repeats repeats and more repeats of the same old crappy programmes. Get real and give us something new on all your asia channels. We are all so fed up with you cheap approach to business. Get a life
Message of 29th October 2013
I am now truly disgusted not only are you repeating all programmes you are showing the same episode within one week of one another. I have just switched on and the episode of Saturday Kitchen that is on was shown last week and we have seen all this programme many times before. Also Raymond Blanc kitchen secrets repeats, naked chef repeats, Ramsays best restaurant, repeats, Rachel Allen Dinner parties, repeats, Rhodes across both Italy and the Caribbean, repeat repeat repeat. And there are dozens more. Are you getting the message yet we are fed up of your penny pinching was and just showing repeats on almost all programmes. Please do not tell me you do not repeat at peak viewing because that is a lie and also their are many people who are housebound and like to watch television during the day so what can they not have something decent to watch. I could lists many more programmes that you are repeating but do not have the energy to keep typing for the length of time it would take to list them all over all channels showing in Asia. Get the message and give us something decent, you have many programmes which have been shown in UK that have not been shown in Asia how about trying some of those and see how the number of complaints will reduce.
Message of 3rd November 2013
Still no reply is this really how you treat people who paid to keep you working. Please give me the courtesy of a response to my previous two emails
Thank you for your messages of 28th October, 29th October and 3rd November to BBC Worldwide Channels in Asia.
We appreciate that you hoped to have received a response to your emails before today and our aim is to respond to complaints within 10 working days, although we usually are able to respond sooner and we seek to do so whenever possible.
We note you continue to feel that some programmes have been shown too frequently and you have mentioned in particular programmes broadcast on BBC Lifestyle. As explained in our previous replies, in common with most cable and satellite channels, repeats are a feature of most schedules and this is welcomed by those viewers who don't watch the same channel every day and, due to the multi-channel environment, often miss complete series. We do, however, recognise that you feel some programmes, such as The Restaurant, have been shown too often and we would like to take this opportunity to seek to reassure you that your feedback has been entered onto a log that is circulated to senior management at BBC Worldwide Channels. Audience feedback is very important to us and helps us to identify the types of programmes viewers would like to see on our channels and how these are scheduled.
New content is regularly premiered on our channels and in November on BBC Lifestyle Rachel Allen’s Cake Diaries premieres from Thursday 14th November, Gordon Ramsay’s Ultimate Home Cooking: Breakfast, Lunch & Dinner premieres from Friday 22nd November and Great British Menu series 6 is premiering on the channel on weekdays from 27th November.
Thank you again for sending us your feedback about BBC Lifestyle which we do very much appreciate.